FRONTDESK STAFF [Philippines]


 

  • Manage online, phone and in-person room reservations
  • Welcome guests, check them in, distribute room keys and explain the hotel’s amenities
  • Take payment from customers
  • Respond to guests’ issues and complaints in a friendly, timely manner
  • Explain local amenities and attractions to guests
  • Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs
  • Assist customers with the planning of special events such as weddings and business conferences
  • Arrange specialized services for VIP customers

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*Front Desk Agent skills and qualifications*

A Front Desk Staff, or Hotel Front Desk Staff, checks guests in and out of their hotel rooms and ensures customers have a satisfying and enjoyable stay. Their main duties include distributing room keys, verifying customers’ hotel registration information and calculating guests’ room payments and other additional costs made during their stay.

  • High school diploma or GED
  • At least two years of customer service experience
  • One year of front desk experience in the hospitality industry
  • Excellent verbal communication skills
  • Availability to work shifts, including evenings, weekends and holidays
  • Familiarity with resort check-in software
  • Ability to solve client issues in a friendly and timely fashion
  • Friendly and welcoming demeanor

Job Types: Full-time, Permanent, OJT (On the job training), Fresh graduate

Salary: Php10,920.00 - Php11,000.00 per month

Benefits:

  • Employee discount
  • Flextime
  • Paid training
  • Pay raise

Schedule:

  • 8 hour shift
  • Afternoon shift
  • Flextime
  • Holidays
  • Monday to Friday
  • Night shift
  • Overtime
  • Rotational shift
  • Weekends

Supplemental pay types:

  • 13th month salary
  • Overtime pay
  • Tips

Experience:

  • Front Desk Agent: 1 year (Preferred)

Language:

  • English (Preferred)


 

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