We are looking for a dynamic and experienced Account Manager who is motivated to grow our business in Europe. Join our amazing CN/Ciklum world if it sounds interesting to you!
Prague
Bratislava
or remote
We are looking for a dynamic and experienced Account Manager who is motivated to grow our business in Europe. Your focus will be on managing and growing our existing client base leveraging the breadth of CN/Ciklum’s portfolio of services. Creating trusted partnerships with clients, working with them to provide technology services to support their growth. CN/Ciklum has already proven to be successful globally and with this role we wish to accelerate this growth.
You will be responsible for business development and account management across client accounts and industries, including Consumer Markets, Financial Services, and IGaming. Your role will be focused on building a trusted relationship with clients, establishing CN/Ciklum as their digital transformation partner, and demonstrating to them how company's capabilities and offerings can help them achieve their goals.
What do we need from you?
- 5+ years of experience in a client account and relationship management; including consulting, IT services, front office transformation, and digital engagements.
- Very much goal and performance-oriented with experience working in a fast & dynamic environment.
- Excellent presentation and contract negotiation skills.
- Ability to create a financial business case and present ROI back to customers and prospects.
- Ability to own and manage account level P&L responsibility.
- Ability to interact with C-Level Executives, convey the value proposition of the Ciklum, and explain in clear terms how Ciklum can help the C-Level executive execute on his/her business strategy.
- Fluent English speaker with strong written communication skills.
- Background in Software, Technology, Consulting, or Outsourcing is advantageous.
What will be your task?
- Identify opportunities to grow client accounts to fuel Ciklum’s growth in the region.
- Develop account management strategies through Account Plans.
- Manage client account(s) and build strong & sustainable long-term client relationships.
- Coordinate with internal Ciklum teams to deliver solutions that meet clients' needs.
- Create, prioritize, and manage strategic target account within a defined territory.
- Liaise with Ciklum account partners and digital teams for effective collaboration on client account.
- Achieve quarterly targets/quotas for the client account(s).
- Keep a close eye on trends relevant to client industry & business to identify suitable opportunities.
- Manage client escalations and provide help/support to team members by acting as a single point of contact.
- Provide governance and delivery oversight for the client account(s).
- Create a sustainable and beneficial relationship with the client procurement department for deal pulling.
Personal skills:
- Entrepreneurial, highly energetic, people and relationship-oriented.
- Appreciation & understanding of technology, change, consulting and solution delivery business.
- With personal qualities such as humor, patience and a doing-the-right-thing attitude.
- Working well autonomously and mature enough to take responsibility.
- Acting as a Team player and having highly developed communication skills.
- Very good negotiation, listening, communication (verbal & nonverbal), presentation, and time management skills.
What can you expect?
- Opportunities to build your career in a proven successful high-growth company with unique service offerings on the market.
- You will be a part of a learning ecosystem with access to training and self-development opportunities.
- You will be part of a creative and dynamic team that works to the highest ethical standards.
- You will join a culture with strong social responsibility.
- Friendly team, open-door policy, informal company culture.
- Cooperation with colleagues from our branches in Czechia, Slovakia, Poland, Spain, Bulgaria, etc.
