Assistant Director of Student Services [United States]


 

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This position is based on Stanford’s main campus with consideration given to the option for a hybrid work schedule (partially onsite and offsite), subject to operational need. Interested candidates must include a resume and cover letter to be considered for this position.


Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment VISA.


About Us

The Stanford Doerr School of Sustainability has a unifying goal of creating a future in which humans and nature thrive together in concert and in perpetuity. The school's unique three-part structure consisting of departments to drive scholarship and educate students, institutes to innovate across disciplines, and an accelerator to drive policy and technology solutions reimagines how universities can contribute to the planet's sustainability. We focus on creating knowledge and scaling solutions that benefit our local community and people globally, while also creating a school community that is inclusive of all people.


For more information on the school please click here.


Geophysics is a field that integrates geology, mathematics, and physics to understand how Earth works. Geophysicists study Earth processes through a combination of laboratory experiments, computational and theoretical modeling, remote imaging, and direct observation. Research in the Geophysics Department at Stanford has both fundamental and strategic elements, addressing basic scientific and critical societal needs.


The Department of Geophysics is seeking an experienced student services professional to provide administrative and operational support to faculty and students. The Assistant Director of Student Services will be responsible for all student services matters, including making recommendations regarding student advising through the declaration process, academic curriculum, event planning, financial aid, housing, registrar services, visa services, student life, career counseling and academic services using Stanford defined policies and practices and professional knowledge. The position is also responsible for advising students on course selection and degree progress, course scheduling, bulletin updates, and maintaining relevant web site pages. The position will report to the Director of Finance and Operations.


Your Responsibilities will include:

  • Manage all aspects of graduate student program, including interpretation of policies, analysis and problem solving, and advising/recommending action plans.
  • Work with Admissions Committee to support annual process.
  • Provide advice to students on a range of issues, including, but not limited to, academic progress, academic program policies, career plans, accessibility, community standards, etc., in order to guide them in making appropriate choices and decisions. May have to escalate issues to a senior advisor.
  • Manage course scheduling, Stanford Bulletin entries, room scheduling, and other logistics related to academic operation
  • Manage postdoctoral and visiting scholar appointments.
  • Apprise students of research, fellowship, and scholarship opportunities. Participate in related student recruitment and selection.
  • Provide first line response to identify students in crisis and refer to appropriate resources, as needed.
  • Collect and analyze data from multiple sources including student feedback, surveys, trend reports, and data analytics. Prepare and summarize reports and make recommendations to enhance offerings, such as programs and courses and to influence current processes and policies.
  • Oversee and implement the setup and maintenance of financial aid and other support for all graduate students and postdoctoral scholars.
  • Identify trends, perform needs analysis, and participate in the implementation and testing of new technology.
  • May develop marketing materials and strategies for program activities and outreach functions. Assist in planning and developing webinars, education fairs and other external functions.
  • May provide oversight with the administration of financial processes such as financial reimbursements, data entry, reviewing terms and conditions regarding contracts, understanding vendor requirements, and following up and resolving issues.
  • May train and supervise other staff, volunteers, students, and temporary workers.

  • - The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

To be successful in this position, you will need:

Bachelor’s degree and a minimum of three years of relevant experience, or combination of education and relevant experience.


Knowledge, Skills and Abilities:

  • Strong communication skills to share information clearly and effectively to internal and external audiences, and management.
  • Advanced analysis and problem-solving skills.
  • Advanced computer skills, including experience with Microsoft Office Suite.
  • Advanced customer service skills.
  • Understanding of financial transactions.
  • Ability to ensure and apply compliance with legal, financial, and university policies and external regulations.

In addition, our preferred requirements include:

  • Knowledge of Stanford University systems and policies

Physical Requirements

  • Frequently sit, perform desk-based computer tasks.
  • Occasionally stand, walk, twist, use fine manipulation, grasp, use a telephone, write by hand, sort and file paperwork, lift, carry, push, and pull objects that weigh up to 10 pounds.
  • - Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.

The expected pay range for this position is $66,100 to $101,000 per annum.

Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location, and external market pay for comparable jobs.


How to Apply

We invite you to apply for this position by clicking on the “Apply for Job” button.


  • Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Stanford welcomes applications from all who would bring additional dimensions to the University’s research, teaching, and clinical missions.

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