- Mandarin and English written and spoken proficiency required.
- Attending day-to-day activities with high professional and sufficient way.
- Reply all agents inquires on time with high professionalism, well presented offers, full needed information and most competitive rates to materialize maximum business.
- Receive the confirmed bookings with all required information from the agents and open files on internal system.
- Ensure that all work executed in a correct and timely manner in alignment with services booked as per each file’s requirements.
- Arranging for meet & assist, accommodation, transportation, restaurants, guiding and other related services, according to client itinerary.
- Facilitating for smooth and easy execution of services from arrival till departure.
- Send confirmation of the services to the agents on time with full information, presentable and professional way.
- Adhere to all agents’ requirements to give them maximum satisfaction.
- Follow-up cash / advances supplier’s payment in coordination with the account to eliminate any issues, which can affect the service.
- Coordinate with other departments, transportation and ground operation to make sure all services done accordingly to client’s itinerary with accuracy and quality.
- Handle unforeseen problems and complaints and determine eligibility for money returns.
- Get agents feedback about provided services to their clients, positive and negative points to improve our services.
Job Type: Full-time
Salary: RM2,300.00 - RM3,000.00 per month
Benefits:
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Pudu: Reliably commute or planning to relocate before starting work (Required)
Application Deadline: 06/30/2023
Expected Start Date: 06/01/2023
