Service Designer [Norway]

 

At uppercase we're looking for a Service Designer to join our team.

Full-time · Oslo

Company Overview:

At uppercase, we are passionate about delivering exceptional user experiences and driving meaningful impact through service design. Our team consists of creative and dedicated professionals who collaborate with clients to transform their services and create positive change.

Using a unique combination of design, technology and business development, we strive to make the best experiences together with early-stage companies and more established ones.

Going to work feels like home. We are a tight-knit team that shares each other's ups and downs, failures, and success, it’s like family. We strive to create a safe environment for each other - a place where we can experiment, try, fail and flourish.

Having a passion for our craft, making a difference, and creating momentum towards something better is what drives us.

Job Description:

As a Service Designer, you will play a pivotal role in designing innovative and user-centered services. Your primary responsibility will be to understand user needs, collaborate with cross-functional teams, and develop compelling service experiences. You will employ a human-centered design approach, combining empathy, research, and creativity to design solutions that meet and exceed user expectations.

Responsibilities:

• Conduct user and stakeholder research to identify needs and opportunities for service improvement
• Develop service concepts and prototypes that meet user needs and business objectives
• Work with the team to create service blueprints, user journeys, and other design deliverables
• Test and refine service concepts and prototypes through user and stakeholder feedback
• Collaborate with developers to ensure technical feasibility and implementation
• Facilitate workshops and co-creation sessions with clients and stakeholders
• Communicate design solutions effectively to clients and stakeholders

Requirements:

• Bachelor's or Master's degree in Service Design, Interaction Design, or related field
• 3+ years of experience in service design or related field
• Proficiency in user-centered design methodologies and tools.
• Proficient in prototyping tools and usability testing methods.
• Excellent communication and presentation skills, with the ability to articulate complex ideas in a clear and compelling manner.
• Ability to work collaboratively in cross-functional teams and engage stakeholders at various levels.
• Strong problem-solving skills and a creative mindset to generate innovative solutions.
• Strong research and analytical skills to gather insights and translate them into actionable design recommendations.
• Bring an optimistic and entrepreneurial mindset to your work.
• Fluency in English and Norwegian

Perks

• Flexible workdays
• Vitality health insurance
• Relevant conferences and courses
• Lunch by our in-house chef!
• Yearly trip with the company
• Massage/Physiotherapy at the office
• Great colleagues
  
• Social/Cultural events in-house

Do you want to join our team as our new Service Designer? Then we'd love to hear about you!

Apply now

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