Your day to day
Provide IT services in the area of Help Desk for Business Systems/Applications.
With these activities, you will have a great impact on our business:
Takes internal customer calls
Receives incidents and problems via phone, email or ticket-system regarding all supported applications (more than 80 different systems in portfolio) with the aim of providing direct resolution to the customer or the functional escalation to the responsible 2nd level teams
Assessing the business impact (define ticket severity) and driving incident resolution process (ticket ownership)
Ensures service level agreements’ fulfilment
Permanent optimization activities, maintenance and enhancements for own support tools are part of the role.
With these skills, you are a great candidate:
Strong verbal communication skills in German (C1/C2) and English.
Strong reporting and analysis skills.
Customer service oriented.
Overview of support and maintenance
Should have good analytical & troubleshooting skills
Should have good verbal and written communication skills
System analysis skills for IT troubleshooting
Conscientiousness and high accuracy in work
Service orientation
Flexible attitude and can do attitude
Language requirements:
German (C1 or above)
English (B2 or above)
Not a perfect fit?
Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.
