Salary: €35,000/yr
SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management.
As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.
ESSENTIAL FUNCTIONS
- Processing the Parent, Venue Customers & Subscriptions
- Adding and recovering Accounts Payable Contacts.
- Checking and adding Billing Addresses.
- Reviewing the Payment Forms and Contracts.
- Filling out the Payment Field for Credit Card, ACH, or Wired payments.
- Tokenizing Payments
- Prepares data by checking, sorting, and reviewing information of each customer with accuracy through systems provided.
- Detecting issues caused by Bounced Email Addresses.
- Sending emails to customers requesting for Invoices and Statement of Accounts.
- Detecting unapplied payments in customers, prepare invoices, and reporting it to the client.
- Reporting to US-based clients for any concerns and issues.
- Comply with data integrity and security policies.
- Performs other functions that may be assigned from time to time.
BEHAVIORAL COMPETENCIES
- Expresses ideas and suggestions in support of the team’s success
- Solicits and readily accepts constructive feedback
- Sees tasks through to completion and offers support as needed
- Eager to learn new systems and processes
- Ability to handle administrative tasks as assigned
- Demonstrates high attention to detail and thorough review of one’s work with a focus on Quality
- Understands the value of workflows, efficiency, and accuracy when processing repetitive operational tasks with high accountability
- Solutions-focused, viewing challenges as an opportunity to resolve problems and work through them
- Comfortable in ambiguity
- Exhausting available resources and materials to resolve issues but knows how to seek consultation from peers and seniors when needed
HARD REQUIREMENTS
- At least 2 years of experience in a Customer Support and/or Billing Analyst/Collection role
- Strong written and oral communication skills in English
- Comfortable with collection calls over the phone.
- Strong attention to detail and able to relate to different customers
- Excellent creative and thinking skills
- Strong presentation and communication skills
- Experience working with SaaS products
PREFERRED REQUIREMENTS
- Billing
- Accounts Receivable
- NetSuite
- ZenDesk
Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.
