Job Category Rooms & Guest Services Operations
Location Delta Hotels Swindon, Pipers Way, Swindon, England, United Kingdom VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
The Delta Hotels by Marriott Swindon has an exciting opportunity for a Front Office Supervisor to join our Front Office Department!
Swindon Marriott has recently gone through an exciting period of change in October 2022, to become part of the upscale full-service premium Delta Hotels by Marriott Brand. Delta Hotels is one of the fastest growing brands in the Marriott International portfolio and is now the UK’s largest brand. Come and join us to be part of our team! Our mission: Simple Made Perfect.
Main Duties:
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Benefits include:
- Discounted stays at Marriott hotels worldwide
- Free use of Leisure Club facilities
- Employee Assistance Programme
- 20 Holiday days, increasing with length of service
- BenefitHub - a dedicated benefits website with access to discounts, rewards and perks to top brands
- Free meal on shift and car parking
- Cycle to work scheme
- Service awards and recognition gifts
- World class training and development with unlimited career opportunities (internationally and locally) and access to Marriott’s award winning in house development programs which recognizes, nurtures and promotes talent.
Salary: £11.82 an hour.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
With our diverse portfolio of locations, you’ll find Delta Hotels in world-renowned cities and prestigious resorts across Canada. Delta Hotels is a Marriott International brand and offers you the opportunity to find the hospitality job and career journey that's right for you. With more than 1100 managed properties and 19 brands you'll find Marriott International in your neighborhood and in more than 74 countries across the globe. Find Your World ™ at Delta Hotels.
