Canadian Hearing Services (CHS) has an opening for a Supervisor, Customer Accounts. Reporting to the Manager, Customer Experience, the Supervisor, Customer Accounts is responsible for developing and implementing strategies and initiatives to support the delivery of annual business plans and support CHS’ strategic goals. This will involve managing customer accounts, financial and statistical reporting/analysis, and facilitate and lead data driven process improvements.
This is a permanent, full-time, non-unionized position working 35 hours per week. Standby evening and weekend work will also be required.
The ideal candidate will have a University degree in a relevant field (or an equivalent combination of education and experience), combined with 3-5 years’ not for profit experience within a unionized environment and an understanding of social entrepreneurship. Proven knowledge of the interpreting field including video remote interpreting services, along with supervisory experience, is also required.
We are also looking for an enthusiastic individual who has exceptional written communication, interpersonal, and organizational skills and is self-motivated to consistently maintain high levels of customer satisfaction and respond effectively to shifting priorities and deadlines. Proficiency in Microsoft Office Suite, Internet/website applications, and working with databases is essential.
CHS is the industry-leading provider of services and products that enable Deaf and hard of hearing Canadians to overcome barriers. We are an Accredited organization and the largest of its kind in North America. Building on its 83-year history and following a remarkable and ambitious turnaround, CHS is a modern, progressive and professional organization well-positioned for growth both nationally and internationally. In 2021, CHS achieved Accreditation with Exemplary Standing from Accreditation Canada, making it the first national organization serving Deaf and hard of hearing Canadians to earn this distinction.
CHS requires you to be legally eligible for employment in Canada (Proof of legal ability to work in Canada will be required if a contingent offer of employment is made.)
CLOSING DATE: Internal – May 23, 2023 - External - Until Filled
COVID-19 considerations:
Vaccines (COVID and others) are a requirement of the job unless you have an exemption on a medical ground pursuant to the Ontario Human Rights Code.
In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), CHS will provide accommodation, accessible formats and communication supports for the interview upon request.
CANADIAN HEARING SERVICES IS AN EQUAL OPPORTUNITY EMPLOYER AND SUPPORTS AN AFFIRMATIVE ACTION HIRING PROCESS FOR DEAF AND HARD OF HEARING APPLICANTS.
Job Types: Full-time, Permanent
Benefits:
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
- Work from home
Schedule:
- Monday to Friday
- Weekend availability
Education:
- Bachelor's Degree (required)
Experience:
- not for profit: 3 years (required)
- supervisory: 3 years (required)
- interpreting services: 3 years (required)
Work Location: Remote
