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- Take customer calls and provide accurate, satisfactory answers to their queries and concerns
- De-escalate situations involving dissatisfied customers, offering patient assistance and support
- Call clients and customers to inform them about the company’s new products, services and policies
- Guide callers through troubleshooting, navigating the company site or using the products or services
- Schedule work with Engineers and Team to perform customers requested works.
- Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
- Collaborate with other call center professionals to improve customer service
- Help to train new employees and inform them about the company’s customer management policies
Job Types: Full-time, Contract, Permanent
Contract length: 24 months
Salary: From QAR5,000.00 per month
Ability to commute/relocate:
- Doha: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- Do you know Excel and database handling?
Education:
- Diploma (Preferred)
Experience:
- Call center: 4 years (Required)
- Customer Service: 5 years (Required)
Language:
- English (Preferred)
- Arabic (Required)
Expected Start Date: 20/05/2023
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