Call Center /Customer Service Executive - Bilingual [Qatar]


 

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  • Take customer calls and provide accurate, satisfactory answers to their queries and concerns
  • De-escalate situations involving dissatisfied customers, offering patient assistance and support
  • Call clients and customers to inform them about the company’s new products, services and policies
  • Guide callers through troubleshooting, navigating the company site or using the products or services
  • Schedule work with Engineers and Team to perform customers requested works.
  • Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
  • Collaborate with other call center professionals to improve customer service
  • Help to train new employees and inform them about the company’s customer management policies

Job Types: Full-time, Contract, Permanent
Contract length: 24 months

Salary: From QAR5,000.00 per month

Ability to commute/relocate:

  • Doha: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • Do you know Excel and database handling?

Education:

  • Diploma (Preferred)

Experience:

  • Call center: 4 years (Required)
  • Customer Service: 5 years (Required)

Language:

  • English (Preferred)
  • Arabic (Required)

Expected Start Date: 20/05/2023

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